Clear operating terms

Terms and Conditions

These terms outline responsibilities and expectations for using MultiDrive. They are designed to protect customers, preserve service quality, and ensure a dependable platform for business-critical cloud operations.

Updated February 21, 2026

Simple terms reduce legal ambiguity and accelerate procurement reviews.
Availability, billing, and security expectations are documented in plain language.
These terms support predictable adoption for teams scaling from pilot to production.

Account use and responsibilities

You are responsible for maintaining accurate account information and safeguarding credentials used to access your workspace.

Team administrators are responsible for assigning appropriate permissions and reviewing access when users join, change roles, or leave.

  • Use secure authentication practices and enforce least-privilege role assignments.
  • Promptly report suspected unauthorized access or credential exposure.
  • Maintain lawful authority for all data and integrations connected to MultiDrive.

Acceptable use

MultiDrive may not be used for unlawful activity, unauthorized intrusion, malware distribution, or any action that compromises platform integrity.

We reserve the right to restrict or suspend abusive traffic patterns and harmful behavior to protect all customers.

  • No attempts to bypass security controls or access restricted environments.
  • No use of the platform to violate privacy, intellectual property, or data protection laws.
  • No activity that materially disrupts service availability for other users.

Billing and subscription

Paid plans renew according to the selected billing cycle unless changed or cancelled before renewal.

Plan upgrades, downgrades, and cancellation timelines follow published billing rules and are visible in your subscription controls.

  • Transparent pricing with no hidden feature gates in core security workflows.
  • Access to billing support for invoicing and subscription reconciliation.
  • Plan alignment guidance for teams moving from evaluation to enterprise rollout.

Service availability and updates

We continuously improve the platform, including performance, security enhancements, and feature updates.

When material service changes are introduced, we aim to provide clear communication and migration guidance to reduce disruption.

  • Planned maintenance follows operational safeguards and customer communication standards.
  • Security patches and reliability upgrades are prioritized for production resilience.
  • Change management emphasizes backward-compatible rollouts where feasible.